Subject Access Request (SAR)  

This request allows you to find out what information we hold about you. It cannot give you information about someone else unless you have a mandate from that other person. To make a SAR, we recommend you complete our online form or email us at  However, you can make a request directly to any employee. 

We will respond to your request within 1-month. Where the request is complex, we may have to extend the timeframe for another two months (where this occurs, we will notify you of this). We will not begin the SAR process until we have received suitable evidence that you are who you say you are (e.g. ID to confirm identity). Therefore, we advise that you supply this with your request.

Where requests are made for malicious intent (to harass the organisation or employee) or to cause purposeful disruption, we may decline the request. Where this occurs, we will confirm this to the requester in writing.

If your find we hold any wrong information about you, you have the right to request that the data is rectified. You should let us know, (1) clearly what you believe is inaccurate or incomplete, (2) how we should correct it, and (3) where available, provide evidence of the inaccuracies.

You also have the right to get your data deleted, where the information is no longer required for the original purpose, it was collected for or where you have withdrawn consent. However, the right to rectification, deletion or restriction is not absolute and will be carefully assessed for legitimacy.

Fees and charges 

In most cases there will be no fee charged for responding to a request, however where we can demonstrate that the request is manifestly unfounded or excessive in nature, we can either (1) charge a reasonable fee, reflective of the administrative costs of dealing with the request; or (2) refuse to act on the request.

You will be informed of such decision, the reason why and how a complaint can be raised with the Information Commissioner’s Office (ICO) if they wish to appeal. 

If the request relates to access to personal data, where we have provided one copy of the personal data free of charge, for further copies of the same data, we shall charge a reasonable fee to the data subject based on administrative costs.

Find out more
You can read more about our process in our policy hub

Make a complaint

If you are not satisfied with the outcome of your request, you are encouraged to report a complaint with us. 

If you remain dissatisfied, you can raise a complaint with the ICO at