We value your views and feedback as this helps us improve the services we provide and the community you live in. We publish details in our quarterly newsletter advising of any improvements we have made as a result of your comments and feedback.
There are lots of ways in which you can become involved:
- Respond to our telephone surveys
- Respond to our customer feedback forms
- Become a shareholding member
- Become a member of our Management Committee
- Join our Performance Improvement Network (PIN)
- Join in our Events Focus Group
You can also have your say when we review our Service Policies
The Association regularly updates and reviews policies that relate to the services we provide to our customers. Although we have input from the members of the Performance Improvement Network, we do value your feedback. So we will regularly post these policies on the website to allow you to have a look over them. We would be happy to hear from you with your suggestions and comments.
You can come in and speak to a member of staff, put your comments in writing, or e-mail us at firstname.lastname@example.org, or telephone us on 0141 763 1317. We look forward to hearing from you.
Interested? Why not give us a call for a chat on 0141 763 1317.