Online |
Click on the link below to report a repair via our portal.
|
Telephone |
Contact the repairs team on 0141 763 1317 option 1.
|
Email the team at info@tollcross-ha.org.uk
|
In person |
Report a repair to any member of our staff team.
|
Repairs reported will be processed by the repairs team within 1-working day, and repairs will be carried out within the timescales detailed below.
If it is an emergency repair please contact via telephone.
Out of hours |
Call 0345 604 4686 for out of hours emergency repairs.
|
Emergency
Made safe within 6-hours.
An emergency repair will generally involve (1) an immediate threat to health, safety, or security, or (2) complete loss of a utility.
|
Urgent
Completed within 3-days.
An urgent repair will generally involve a situation that does not present an immediate danger, but left unattended has potential to escalate.
|
Routine
Completed within 5-days.
Routine / normal repairs will not present an immediate danger or left unattended escalate.
|