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Document hub
  • Newsletters
  • Publications & leaflets
  • Performance reporting
  • Publication Scheme
  • Forms
  • Information requests

Customers & Complaints 

File Description File
Complaint Handling PROCEDURE March 2021 PDF icon
Customer Engagement STRATEGY 2025-2028 PDF icon
Customer Service Standards POLICY Aug 2022 PDF icon
Equality Human Rights POLICY Feb 2023 PDF icon
Media Social Media Network POLICY April 2025 PDF icon
Unacceptable Actions POLICY April 2025 PDF icon

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Tollcross Housing Association,
868 Tollcross Road, G32 8PF
0141 763 1317
info@tollcross-ha.org.uk

Monday to Friday 
09.00 to 17.00 (closed at 16.00 on Fridays)
Advice & Learning Centre,
84 Braidfauld Street, G32 8PJ
0141 764 1234
advice@tollcross-ha.org.uk 

Monday to Friday 
09.00 to 17.00 (closed at 16.00 on Fridays)
Closed from 12.30 to 13.30 daily
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Registered Scottish Charity No.SC040876 | Registered with the Scottish Housing Regulator No.197 | Registered Property Factor No.PF000261 | Registered Society under Co-operative and Community Benefit Societies Act 2014 No.SP1798RS 

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