Tollcross Housing Association is an organisation committed to continual improvement. We are driven by the four key themes identified within the Association’s Internal Management Plan and measure ourselves using key performance indicators throughout the year, reporting to Management Committee on actual performance against targets set.
In its Regulatory Framework, the Scottish Housing Regulator states that:
"All RSLs must comply with the Regulatory Standards for Governance and Financial Management and by doing so, demonstrate effective governance and sound financial management and deliver good outcomes for tenants.
The Standards are such that any RSL can apply them flexibly to suit their individual organisations. We expect RSLs to use these standards and guidance to assess, confirm and improve their governance and financial management policies and practice and be accountable to their tenants and other service users."
The first Scottish Social Housing Charter ("The Charter") was introduced by the Scottish
Government and came into effect on 1st April 2012. It was reviewed during 2016 and the revised Charter came into effect from 1st April 2017.
The Charter is designed to “help improve the quality and value of the services that social landlords provide, and supports the Scottish
Government’s long-term aim of creating a safer and stronger Scotland.”
In order for us to achieve the standards and outcomes driven by our Internal Management Plan, the Regulatory Framework and The Charter, the Association asked for assistance from our local tenants and other residents. In 2013 we asked for your help in making sure we listened and more importantly, responded to our customers’ needs. The Performance Improvement Network (PIN), supported by the Performance Improvement Loops (PILs) was created and there are now almost 30 members who monitor the Association’s service standards and targets.
You can check on how we are doing:
You can also compare us against other landlords using the Scottish Housing Regulator's Comparison Tool