We have a variety of payment methods available. Customers are able to decide if they would like their payments to be made monthly, four weekly, fortnightly or weekly, so long as the arrears are being accounted for in a repayment plan agreed to by the Association.

Ways to pay

• Direct Debit - Call us on 0141 763 1317 and select the option for Finance, or call Allpay on 0330 041 6497.
• Debit/Credit Card - Call us on 0141 763 1317 and select the option for Finance.
• Cheque - You can hand in or post a cheque to our office at 868 Tollcross Road, Glasgow, G32 8PF. Please make the cheque payable to Tollcross Housing Association and note your name and factored property address on the back of the cheque.
• Allpay App - You can download the Allpay App from the Apple App Store or Google Play for use on your Apple or Android smartphone to pay quickly and easily at the touch of a button.
• Allpay Card - You can use this at any shop that displays the PayPoint symbol, at any post office or online at allpayments.net.
• Standing Order - You need to contact your bank for the form, complete it, and return it to your bank for them to set it up. Our bank account details, which you will require for the form, are given in the paragraph below.
• Online - You can do this through your own online banking account. Our bank details are: Sort Code: 82-64-30 & Account Number: 70000110. You need to use your Factoring Account Reference Number (found in the top right hand section of your invoice and is eight digits long) as your Payment Reference Number when making your payment so that we know which factoring account it is for. If you have more than one account, please make separate payments for each account and use their corresponding reference numbers.

Every owner will be issued an Allpay card when they first become one of our customers. The card contains a unique reference number which allows payments to be made via the Allpay App, website or via PayPoint outlets.

Payment plans can be agreed with any of our finance staff and can be collected by direct debit. If you are interested in setting up a payment plan, please speak to a member of the finance team by calling 0141 763 1317 and selecting the option for Finance.

Arrears

We recognise that at times, some customers may have difficulty paying their bills. If you do find that you are having problems paying your factoring charges, please contact a member of the Finance team as soon as possible, to discuss the options available to you. Our Factoring Debt Recovery Policy explains exactly how we will deal with arrears cases.

Staff at the Tollcross Advice and Learning Centre are able to provide free services relating to any debt issues that you may have and can be contacted on 0141 764 1234. Alternatively contact Money Advice Scotland or the Citizens Advice Bureau for advice.