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The Association instructs an independent large scale survey at least every 3 years. To supplement this survey, we also carry out independent monthly surveys.
This independent company contact our customers each month to double check how satisfied you are with the service you receive from us. It’s important that this is done independently and the results allow us to analyse your views, which is what we use to determine what, if any, services need to be altered or indeed introduced.
We compare ourselves against our peer groups as well as the average of groups identified by Research Resource. The PIN members look over the results of these survey findings and make recommendations to the Association’s Management Committee with a view to improving service delivery.
